Greetings and Salutations….

Just wanted to send along a big “thumbs up” to the Scott Gross company. If you need pretty much anything related to cutting metal apart or welding it back together they are a great resource. I needed some new tips for my Hypertherm Plasma Cutter, and, in the process of searching for a source that could GET them for me, ran across Scott Gross. Well, I inhaled stupid gas on the first try and ordered the wrong tips. However, not only did the wrong tips show up quickly, the customer support person I dealt with (Regan McGee) was very friendly and helpful in setting up my returning the incorrect parts. I re-ordered the correct parts, and got very quick service on them, as they arrived in a couple of days.

It is refreshing to find a treasure like this, especially since I have have had the same parts on order with another, larger company, for three weeks now, with no word as to when they will get them in. Since they told me when I ordered the parts that they had a bunch of them in their West Virginia store, I would have thought it would not have taken more than a couple of days to get an inter-store inventory transfer done. Apparently not.